Privacy Policy
Nautilus Detail is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, and disclose information when you visit our online platform or engage with our maritime services. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR), to ensure your personal data is handled responsibly and securely.
Information We Collect
We collect various types of information to provide and improve our services.
Personal Data You Provide Directly To Us:
- Contact Information: When you inquire about our services, request a quote, or sign up for a service, we may collect your name, email address, phone number, and physical address.
- Vessel Information: To provide accurate detailing and maintenance services, we may ask for details about your yacht or vessel, such as its make, model, length, and current condition.
- Communication Content: Any correspondence you send to us, including emails or messages through our website, will be collected.
Information Collected Automatically:
- Usage Data: When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. This helps us understand how our site is used and how to improve it.
- Cookies and Similar Technologies: Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To deliver our premium yacht detailing, ceramic coating application, teak deck restoration, metal polishing, hull cleaning and waxing, anti-fouling application, and scheduled maintenance programs. This includes scheduling, communication regarding your service, and invoicing.
- Communication: To respond to your inquiries, provide customer support, and send you updates about your service or our offerings.
- Improving Our Services: To understand how our services are used and to develop new features and offerings.
- Marketing (with consent): To send you promotional materials, newsletters, or offers about our services that may be of interest to you, where you have provided your explicit consent. You can opt out of these communications at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Disclosure of Your Information
We do not sell your personal data to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and providing our services (e.g., payment processors, CRM systems, IT support). These providers are contractually obligated to protect your data and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to ensure they remain effective and up-to-date.
Your Data Protection Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
Nautilus Detail may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Nautilus Detail
83 Tuas South Avenue 1
Unit 04-12
Singapore, South West
637848
Singapore